Advanced Tennis Bookings Refund & Cancellation Policy

Version: 1.0
Last Updated: April 19, 2026

This Refund & Cancellation Policy applies to Services sold or facilitated through ATB unless different terms are displayed at booking or registration.

1. Private Lessons

• Cancellations more than 24 hours before the scheduled start time receive a full refund to the original payment method or full account credit.

• Cancellations between 6 and 24 hours before the scheduled start time receive a 50% account credit.

• Cancellations fewer than 6 hours before the scheduled start time are non-refundable and non-creditable, except in emergencies or where required by law.

• No-shows are not eligible for refunds or credits.

2. Camps and Clinics

• Cancellation 14 or more days before the camp or clinic start date: full refund minus any clearly disclosed non-refundable deposit.

• Cancellation 7 to 13 days before the start date: 50% refund or full account credit.

• Cancellation fewer than 7 days before the start date: no refund, unless required by law or approved due to documented emergency.

• Once a camp or clinic has started, there are no prorated refunds for missed days unless ATB cancels remaining sessions.

3. Leagues and Tournaments

• Registration is fully refundable until the posted registration deadline.

• After the registration deadline and before bracket creation or schedule release: 50% account credit only.

• After bracket creation or schedule release: non-refundable.

• If an event is canceled by ATB before play begins and cannot be reasonably rescheduled, users receive a refund or account credit as stated in the event rules.

4. Partner-Specific Policies

Some clubs, facilities, coaches, and organizers may apply stricter or different cancellation terms. When displayed at checkout or registration, those terms control for that offering.

5. Weather and Force Majeure

Outdoor or facility-based activities may be delayed, modified, relocated, or canceled if affected by weather, lightning, unsafe conditions, facility closure, public safety concerns, communicable disease restrictions, or events outside reasonable control. ATB and partners will seek to reschedule or credit where feasible, but specific remedies may vary by event.

6. Subscriptions

Apple App Store subscriptions renew automatically until canceled through your Apple account settings. Refunds for App Store purchases are handled by Apple under Apple's procedures.

Google Play subscriptions renew automatically until canceled through your Google Play account settings. Certain subscription and in-app purchase refunds may be handled under Google Play's own refund policies.

Direct subscriptions purchased from ATB renew automatically until canceled under the instructions provided at purchase. Cancellation stops future renewals but does not generate a partial refund for the current billing period, unless required by law.

7. Web Payments and Chargebacks

Payments made through the web may be processed by third-party payment processors. If you initiate a chargeback or payment dispute, ATB may suspend the related account or booking while the dispute is reviewed. Unless required by law, non-refundable payment-processing fees disclosed at checkout may be deducted from discretionary refunds for web payments.

8. Credits

Account credits are generally valid for 12 months after issuance unless a longer period is required by law or a shorter promotional period is clearly stated. Credits are non-transferable, not redeemable for cash, and may only be used for eligible ATB offerings, except where applicable law requires otherwise. Promotional credits may have different terms.

9. Refund Method and Timing

Approved refunds will generally be returned to the original payment method. If that is not possible, ATB may issue an account credit. After approval, card or processor refunds usually appear within 5 to 10 business days, though timing may vary by bank, payment processor, Apple, or Google.

10. How to Request a Refund

Refund requests must be submitted through the in-app dispute or support tool, or by emailing blake@advacedtennisbookings.com with your full name, account email, booking or order number, event or service details, and the reason for the request. ATB will generally respond within 5 business days.

11. California Auto-Renewal Notice

For California residents with direct auto-renewing subscriptions, ATB will present renewal terms in a clear and conspicuous manner and provide an online cancellation method that remains available through the account interface or support flow, consistent with applicable California law and regulatory guidance.

12. EU/UK Withdrawal Rights

ATB primarily serves the United States. If ATB later offers consumer subscriptions or digital services to EU or UK users, any required withdrawal rights and service-performance exceptions will be disclosed in region-specific terms.

Contact

ADVANCEDTENNISBOOKINGS LLC
326 Saint Paul Pl, Baltimore, MD 21202
Email: blake@advacedtennisbookings.com